Privacy Policy
Who we are
James Hydes trading as E-LEC Group (ABN 47 823 050 945), trading as E-LEC Electrical, of {{POSTAL_OR_BUSINESS_ADDRESS}}.
What we collect
Enquiry and contact details, uploaded photos and files, quote calculator responses, job and site information, and website usage data (such as traffic source and analytics).
Why we collect it
To respond to enquiries, prepare quotes, assess site conditions, plan materials, deliver and document work, provide follow-up support, keep records required by law, and understand how our website and marketing perform.
Uploads
When you upload photos or documents, you confirm you're allowed to share that information. Please avoid uploading sensitive personal details unless they're needed for the job.
Tracking
We may use analytics and similar tools to understand website performance and where enquiries come from. {{LIST_ANALYTICS_TOOLS_AND_OPT_OUT}} — e.g. Google Analytics / Google Tag Manager, and how to opt out.
Overseas processing
Some service providers used by E-LEC Electrical, such as website hosting, analytics, email, cloud storage, form tools or advertising platforms, may store or process information outside Australia.
Marketing
We will not add you to marketing email or SMS lists unless you have consented or the law otherwise permits it. Any marketing email or SMS we send will identify E-LEC Electrical and include a way to unsubscribe where required.
Sharing
We don't sell your information. We may share it with suppliers, sub-contractors or service providers only as needed to do the work, and with regulators or networks where the law requires.
Security & access
We take reasonable steps to protect your information. You can ask to access or correct the personal information we hold by contacting us at info@e-lecelectrical.com.au.
Handover documents & the client portal
Documents relating to your job are released only to verified clients. Verification may require a unique job reference, QR code, email confirmation or another check. We won't release documents on the basis of simple public information alone (such as a house number and postcode). See Client Portal / Handover Pack Information.
Contact for privacy matters
info@e-lecelectrical.com.au · 0494 730 768.