Client Portal / Handover Pack Information
Our client portal lets verified clients access copies of documents from work we've completed for them.
Access requires verification — for example a unique job reference, QR code, address confirmation, email confirmation or a combination of these. We may restrict access where a request can't be verified, and we never release documents using only simple public information such as a house number and postcode.
Handover packs
Where relevant, we may provide handover documentation — photos, test records, certificates, statutory notices, product information and manuals. What's included depends on the work done, the products installed and what's required for that job. Statutory notices and Electrical Safety Certificates required by law are lodged, provided or supplied in accordance with applicable requirements.
Handover documents relate to the specific client, property and scope of work. They must not be altered, reused, misrepresented or relied on for other properties, other works or work done by others.
QR codes
A QR code on or near a switchboard is for client convenience only — it may link to job information, a handover request, service history or contact options. Because a QR code on a switchboard can be scanned by anyone at the property, it links to a verification step and never serves documents directly. The QR code doesn't replace required switchboard labelling, statutory notices, safety testing, certification or maintenance obligations. If a QR code is damaged or not working, contact us directly on 0494 730 768.
Information you provide to verify a request is handled under our Privacy Policy.